FAQS


HOW DOES SHIPPING WORK?

Creamy Moony partners with global merchants and artisans in order to provide you with the best prices and the most interesting products. This means that your order is shipped from global areas such as Thailand, Tibet, China, India, Indonesia etc. via our partnership with USPS. We also have a warehouse in the United States and Australia for some products.

For the item that we ship directly from our partners in these countries, it may take 1-3 weeks to arrive. But if the item you ordered already in our warehouse in your country, it takes only 4-10 days to arrive. Please do not panic if it does not show up immediately, it's on its way (please email us for tracking) :)

We offer international shipping options too - no matter where you are, you can buy from us!

THE TRACKING NUMBER FOR MY ORDER STOPPED UPDATING, WHAT HAPPENED?

If you're buying from outside of the U.S. (particularly in Canada), your country's customs department may decide to hold your items at the border temporarily, often without explanation! Note: Canada's customs department takes a particularly long time to resolve these holds. This is relatively rare, but if your order is held up in customs, we suggest calling your country's customs department directly and ask that they release your items immediately.

Note: if for some reason your order is never released by customs, we'll send you a replacement!

WHAT IF I NEED TO RETURN SOMETHING?

No worries! Contact us right away and we'll help guide you through the process - we'll send you a prepaid mailer to send the item back.

HOW DO WE CONTACT YOU WITH PRESS INQUIRIES?

Send us an email and we'll get back to you as soon as we can.